Patient Feedback – Comments & Complaints
Patient experience is of great importance to us at Birchwood Medical Practice. Your complaints or suggestions are welcome and may help us improve the practice.
If you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.
You can also complete the form below if you would like to comment about our services or make a complaint.
THIS FORM MUST NOT BE USED FOR GENERAL ADMIN FOLLOW UP OR MEDICAL RELATED QUERIES.
* – fields required
If this doesn’t resolve the problem, or you’d rather not raise the issue directly with the practice, you can direct your concerns to:
NHS England Customer Contact Centre
Tel: 0300 311 22 33
NHS England, PO Box 16728, RedditchB97 9PT
We also work closely with other organisations to receive feedback to develop our services.
The Patient Advice and Liaison Service (PALS)
PALS provides confidential advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS :
Marylee Cass | PALS Officer for Bristol, North Somerset and South Gloucestershire CCGs
Tel: 0800 073 0907 or 0117 947 4477
Write: Suite 15, Corum 2, Corum Office Park, Warmley BS30 8FJ
Healthwatch is the local champion for patients and the public. They can listen to your feedback and make sure that local services know what people expect from them. They also want to hear about times when you have experienced excellent care so that they can make sure that lessons are learned and services improve. If you want to feedback and make a difference to how your local health and social care services work, then Healthwatch is the place to do it.
Healthwatch Bristol—0117 2690400
Or you can text (use ‘Bris’ followed by your message): 07860021603
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
1.Getting it right
2.Being customer focused
3.Being open and accountable
4.Acting fairly and proportionately
5.Putting things right
6.Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.