Non-urgent advice: Please Note
Due to the Coronavirus pandemic we are not currently accepting any paper prescription requests from patients. Please allow 7 days for requests to be processed and ready at you pharmacy.
Repeat Prescription Request Process
Please allow 72 hours for requests to be processed.
When will it be ready?
Before 2PM will be available for collection after 72 working hours*
After 2PM allow a further 24 hours as it may not be processed until the next day*
Working hours are Monday to Friday
*the practice is not responsible for any delays from your pharmacy
- Request received at 11AM on a Tuesday will be read by 11AM on Friday
- Request received at 4PM on a Friday will be ready by 4PM on the following Wednesday
You can request a repeat prescription online when you have registered with Patient Access Online or using a request submitted to the Practice*
(Click here for more info).
Patients may also ask a pharmacy to make requests on their behalf. When doing this please ensure the pharmacy is advised they need to make the request on your behalf.
Should you change pharmacies you will need to liaise with the new pharmacy to ensure any repeat requests from them continue.
-This is particularly important with dossette boxes as the pharmacy will need to confirm they have capacity to make up the dossette boxes for you.
We do not accept telephone requests for repeat prescriptions due to the potential associated risks of not having a documented request from the patient.
Please read our process below to understand how long it takes to process a request
not all repeat requests will be signed – you may be required to have a medication review with a doctor before further medication is provided to ensure it is still the appropriate treatment for you. Medication requests received more than 7 days in advance may be declined and you will need to re-request.
Why does it take so long to get my prescription signed?
This is to allow the GP to review a patient record and ensure the clinical appropriateness of the request. Doctors are seeing patients during surgery sessions times. They are then seeing urgent same day appointments both late morning and early evening as well as home visits during the lunch period to patients who are too unwell to come into the practice.
A GP needs sufficient time to be able to review your request and ensure it is clinically safe to authorise the request. This is in the best interest of you, as the patient for your ongoing care.
We hope you understand this. We aim to be quicker than 72 hours so after 48 working hours please feel free to call us after 2.30pm to see if your prescription is already available for collection.