ADHD POLICY

ADHD Assessment and Support Policy – ADULTS & CHILDREN – WITH EFFECT FROM THE 1ST APRIL 2025

We understand that many adults are curious about whether they might have ADHD. We are pleased to advise, there is a clear pathway in Bristol for assessing ADHD. You can find all the necessary information about the Bristol Adult ADHD pathway here.

Commissioned Services in Bristol, North Somerset & South Gloucestershire (BNSSG)

There are currently only 2 fully commissioned services in BNSSG :

Birchwood will provide shared care and ongoing prescribing for the above 2 providers following initial diagnosis and stabilised prescribing. Wait times vary and we recommend you contact the providers or use their websites via the links above for further information.

Private ADHD Assessments and Shared Care with Right To Choose Providers

Patients have the right to go privately or to select a provider on the Right to Choose Pathway. Many people make this decision as they can receive an assessment and diagnosis more quickly.

We are aware that more providers are offering ADHD assessments and then asking GP practices to prescribe the medication. At Birchwood, we do not provide ‘shared care’ or ‘shared prescribing’ with private or Right to Choose providers. 

If you choose to go privately or use a Right to Choose provider for an ADHD assessment, you are entitled to do so. However, we do not take on the prescribing of ADHD medication due to the significant amount of variance in referral quality, monitoring processes and the volume that we simply do not have the capacity to manage.

Some of the providers will prescribe for you directly, but it is important that you contact these providers and get their responses in writing. If any of these providers state the GP practice will take on the prescribing this is false. The practice will only do shared care prescribing for AWP and Clinical Partners.

Bristol Children’s ADHD Pathway

Click here for information on the ADHD pathway for children in Bristol. As with Adult ADHD services, Birchwood only prescribes for BNSSG ICB directly commissioned services and not for Right to Choose or Private providers.

School Referral (Preferred Route)

If your child is suspected of having ADHD and is aged 5 or older, the school SENCO can usually assess and refer them. We recommend parents raise concerns through this route first, as the school is best placed to observe your child daily, whereas a GP only gets a brief snapshot in a 15-minute appointment.

GP Referral

If a school referral is not possible, a GP or other healthcare professional can refer your child to community paediatrics. For children with more complex mental health issues, a referral to CAMHS can be made. Please note that a cardiovascular examination is required.

Children Under 5

While children can show ADHD symptoms from an early age, local community paediatric services do not prescribe medication for children under 5 and restrict assessments until they are older. However, families with children under 5 showing ADHD symptoms can receive support through local behavioural interventions, such as the Incredible Years course, which focuses on managing attention difficulties and challenging behaviour. These courses can be accessed without a formal ADHD diagnosis – Link for courses available for Bristol

We appreciate that it can be disappointing to wait longer for a service the practice can prescribe for, but we trust you understand that it is simply not feasible for the practice to deal with multiple different providers with differing policies and procedures.

Transition Period

We recognise some patients will already be on the pathway for an ADHD referral and we will have discussed various referral pathways and awaiting assessments. Therefore, we have put in place a transitional period where we will facilitate shared care prescribing for Right To Choose provider referrals already in progress. Where your referral has already been completed  and submitted before the 1st April 2025 to a Right to Choose provider, we will undertake shared care prescribing.

Where you have had your initial consultations and taken forms away for completion from the 1st March  to the 31st March 2025- as long as the forms are completed and returned by the 30th April we will undertake shared care prescribing. Forms taken away before the 1st March and not returned will not be honoured as we they should have been completed and returned for a prompt referral before the 31st March 2025.

Patients we are already undertaking shared care prescribing for are not impacted by this change in policy – only new referrals.

New to Birchwood Patients

We do not accept continuing prescribing (except BNSSG Commissioned providers) where a patient registers with us from the 1st April having been prescribed at a different GP surgery. We do not accept the ongoing prescribing for prescribing commenced by other surgeries as we become the responsible prescriber when you register with us. Patients can contact their provider and arrange prescribing directly or transfer to a provider commissioned by the BNSSG ICB; or ask their previous practice to retain them as an out of area patient if their policy permits.

Private Weight Loss Prescribing

Understanding Our Practice’s Policy

Our practice has been receiving requests from private providers to review patient notes to ensure it is safe for them to prescribe weight loss medications including, but not limited to Wegovy, Saxenda or Mounjaro. Here’s what you need to know:


Responsibility for Prescribing

  • The clinical responsibility for prescribing is with the private 3rd party provider
  • When a private provider asks us to review your notes, it implies that our practice would take responsibility for prescriptions initiated by other organisations.
  • General Practice is under extreme pressure and cannot take on unfunded, non-contractual work for Non-NHS providers.

Regulations and Safety

  • According to GMC regulations, it is the responsibility of the prescribing clinician to ensure their prescribing is safe. This includes:
    • Taking an adequate history.
    • Examining the patient.
    • Conducting and acting on any appropriate pre-prescribing investigations.
  • NICE guidelines require an examination of the patient, including accurate weight measurement at initial assessment and regular reviews.

Private Providers’ Responsibilities

  • Private providers should not expect NHS GPs to perform private work on their behalf.
  • They must not assume that a non-response from us means there are no contraindications to prescribing the medication.

Access to Medical Records

  • Patients can arrange for private providers to have full access to their NHS records via the NHS app.

Our Policy

  • We direct third-party private prescribers back to their patients.
  • We direct patients to share their medical record via the NHS App
  • We cannot take responsibility or get involved in third-party prescribing, which remains the clinical responsibility of the prescribing clinician.

What You Should Do

Private Providers: Please contact your patient directly to resolve any queries about their medical history.

Patients: Ensure your private provider has access to your NHS records through the NHS app.


Additional Information

Contact Information

If you have any further questions or need assistance with accessing your NHS records, please contact us.


Frequently Asked Questions (FAQs)

Q: How can I give my private provider access to my NHS records?

A: You can do this through the NHS app. Here’s a link to the NHS app guide. If you have limited visibility, please contact the practice either by phone, in person or digitally via the Admin request online.

Q: What should I do if my private provider insists on the practice reviewing my notes?

A: Inform them of our policy and direct them to contact you directly for any necessary information.


Patient Support

Your care and safety are our top priorities. These policies are in place to ensure that all treatments are safe and effective.


Links to Resources

For more information, you can refer to the GMC regulations and NICE guidelines.


We appreciate your understanding and cooperation in this matter. If you have any questions, please do not hesitate to contact us directly.

 

Private Care Policy

The practice undertakes work that is classed as not NHS e.g. private letters/private medical reports/insurance claims at the absolute discretion of the practice.

We do not undertake private clinical procedures.

The practice reserves the right to decline private fee paying work requests and examples of this can be found on our fees page.

Where a patient has chosen to go private for a clinical pathway the patient has the choice to remain on that pathway or transfer to the NHS pathway at any point. The patient cannot mix and match their care. For example if a patient is seeing a non NHS private provider for a pathway such as fertility or weight loss, the patient must either stay with that provider for all associated tests and advice or end the treatment with the private provider and restart from the beginning with the NHS provider. The patient is not permitted to request the GP practice undertakes diagnostic tests (inc blood tests) for the use by their private care provider. The responsibility remains with the consulting, responsible clinician.

Naturally, should a patient end treatment with their private provider, the NHS doctor will recommence the care and request the appropriate tests on the NHS.

The NHS Guidlines are very explicit and state:

  • Private and NHS care should be kept as clearly separate as possible.
  • Private care should be carried out at a different time to the NHS care that a patient is
    receiving.

Birchwood Medical Practice does not accept responsibility for continuing to offer a private service, even if a previous GP surgery has provided it for you. We understand this may be disappointing to some patients. You may wish to enquire at other GP surgeries as to whether they would provide it.

This does not affect your access to NHS care as a result of other health issues not related to your private treatment.

The practice acts in line with NHS Policy which can be found here.

Prescribing For Fear of Flying, General Phobias and Medical Procedures

white biplane

The practice has procedures in place for appropriate prescribing for patient safety. Please refer to the relevant sections below.

Fear of Flying

People sometimes ask the doctor or nurse to prescribe diazepam, or similar drugs like lorazepam, temazepam or clonazepam, for fear of flying or to help sleep during flights. In the past, this type of prescribing was permitted, but guidance has changed and the practice has updated its protocols to reflect National, safe guidance on prescribing policy in this area.

Birchwood Medical Practice does NOT prescribe sedatives for fear of flying. This policy decision has been made by the GP Partners and is adhered to by all prescribers working in the practice.

Prescribing these drugs is not recommended any more for these reasons:

  1. Although plane emergencies are rare, taking Diazepam reduces awareness and reaction times for patients so you risk not being able to react to save your life if you have to escape quickly. You may also put other people in danger by getting in their way or making them help you.
  2. The use of these drugs can make you sleep in an unnaturally deep sleep. This means you won’t move around as much as during natural sleep so you have a bigger risk of getting a blood clot (Deep Vein Thrombosis – DVT) in the leg or lungs. Blood clots are very dangerous and can kill. This risk is bigger if your flight is longer than 4 hours.
  3. They have short term bad effects on memory, co-ordination, concentration and reaction times, and are addictive if used for a long time, with withdrawal leading to fits, hallucinations, agitation and confusion. They have also become widely used drugs of abuse since they first came on the market. Diazepam in the UK is a controlled drug. The prescribing guidelines doctors have to follow say that that use to treat short-term ‘mild’ anxiety is inappropriate. They are only to be used short term for a ‘crisis in generalised anxiety’. But if you are having such a crisis you are not likely to be fit to fly. Fear of flying in isolation is not a generalised anxiety disorder.
  4. Some people get agitated and aggressive after taking diazepam and similar drugs, and behave in a way that they would not normally, which can pose a risk on the plane. This affects everyone’s safety and could get you into trouble with the law. A similar effect can be seen with alcohol, which has led to people being removed from flights.
  5. There is evidence use of these drugs stops the normal adjustment response that would gradually lessen anxiety over time, and may increase anxiety in the long term, especially if used repeatedly.
  6. Diazepam and similar controlled drugs are illegal in a number of countries. They may be confiscated or you may find yourself in trouble with the police.
  7. Diazepam stays in your system for some time. If your job or sport needs you to have random drug testing you may fail this having taken diazepam.
  8. It is important to tell your travel insurer about your medical conditions and medications you take. If not, there is a risk of your insurer not paying if you try to make a claim.

So we no longer provide Diazepam or similar drugs for flight anxiety. Instead you may wish to consider one of these aviation industry recommended flight anxiety courses.

Fly And Be Calm™

Fly And Be Calm™ is an instant download and comes with a money back guarantee (Guarantee does not apply to app versions).6 MP3 tracks which include instructions, the fear removal tool and two hypnotic tracks. Visit the website: https://flyandbecalm.co.uk/

Easy Jet
www.fearlessflyer.easyjet.com

British Airways
https://www.britishairways.com/en-gb/information/travelassistance/flying-with-confidence

Virgin Atlantic
https://www.flyingwithoutfear.co.uk/

 

General Phobia Prescribing

Many people with a phobia don’t need treatment and avoiding the object of their fear is enough to control the problem. Medication isn’t usually recommended for treating phobias, because talking therapies are usually effective and don’t have any side effects. However, medication may sometimes be prescribed to treat the effects of phobias, such as anxiety once other treatment options have been explored. For more information of phobia treatment pathways, please review the NHS Website and book an appointment if you wish to discuss your phobia and talking therapies further.

Prescribing for Medical Procedures

  • Where the practice has made the test request (e.g. lower GI endoscopy/MRI etc)
    • We do not prescribe benzodiazepines for sedation due to the associated risks
    • A patient can request a consultation to discuss available options as relaxants

 

  • Where secondary care/3rd party has made the request – the practice does NOT undertake the prescribing. This is the responsibility of the requesting, responsible clinician/team for patient safety and clinical responsibility reasons.

Improving Access for Deaf or Hearing Impaired Patients

It is vital we make our practice accessible, so that people who are deaf or have hearing loss can contact us, communicate well during appointments – and fully understand the information we give them.

We have worked with the Royal National Institute for Deaf People (RNID) to ensure we are enabling our patients to access services effectively when they need them and to understand what is available to them.

People with hearing loss may find it difficult or impossible to use the telephone to book an appointment, order repeat prescriptions or receive test results.

Communication Methods we support:

  • online booking requests via our eConsultation service for non-urgent appointments
  • SMS text replies to patients
  • Textphone
  • Relay UK (which has replaced Text Relay) – typed messages are relayed to the other caller via an operator
  • video relay – conversation is relayed through a British Sign Language (BSL) interpreter using video.
  • You can ask any of our team to write something down for you or read something you have brought in – we are here to help

We do not offer email communication as this is not a secure or safe method of communication and can prevent delay in receipt of urgent care. Our eConsultations service provides a digital means of contacting the practice safely and confidentially.

Check in and Patient call systems are in place to support you:

  • Highly visible check in screen
  • Working hearing loop at our reception desk
  • Our patient call system has been changed from audible only to a large screen in reception with the patient name and room number visible
  • Our clinicians will also come to reception to check if they know a patient has impaired hearing

When you register, we ask about how you prefer to communicate, but if you need to change this you can do so at any time and we will record this on your record to help us help you better when you access our services. We can provide double appointments on request if this would help you for improved, effective communication.

You may also wish to contact Adult Services at Bristol City Council for support with any equipment that you may need to access the specialist services noted above including textphones / Relay UK.

Please note that where a patient decides not to communicate with the practice using one of the RNID recommended services above to enable safe, timely, effective treatment and care from our clinicians, the practice will have no choice but to ask the patient to register with a new GP practice as patient safety is our priority.

We are providing training for receptionists and other staff members on the different ways people with hearing loss may wish to make contact and be contacted. We welcome feedback on any other ways we could help.

 

Support for Autistic Patients and Patients with Learning Disabilities

Online Health and Social Care Courses|Learning Connect

Learning Disabilities - San Francisco Neuropsychology PC

Birchwood is dedicated to supporting all patients and understands that to do this we need to adapt how we work with our patients to improve their outcomes.

Autism and Learning Disabilities are not the same and we can help in each area.

What we can do for you :

  • We can provide a map of the practice rooms to help you around the building
  • You can arrange for a staff member to walk you around the building at a quiet time
  • We can book appointments at quieter times for you to improve your waiting room experience
  • We can arrange for you to wait outside/in a vehicle and arrange for a phone call to tell you when to come in for your appointment
  • Click this link for helpful resources on what to expect when you visit the doctor or nurse
  • Click here for autism resources that are family friendly
  • We can add a note to your records about your preferences – we will do our best to meet reasonable patient preferences
  • You do not need to phone us for a routine appointment – you can use our online service here for medical and admin help
  • We offer free flu jabs for patients with a learning disability
  • We offer free flu jabs for carers of patients
  • We have regular training
    • As a result of direct feedback we have liaised with the Bristol branch of the National Autism Society and together we created a training video for staff through the lived experiences of an autistic person. This has been rolled out to all staff and forms part of our induction for new staff.
    • We will be completing the The Oliver McGowan Mandatory Training on Learning Disability and Autism when it is fully available

Hospital passports

We recommend that every person with a learning disability and/or autism complete a hospital passport. Although this is usually for hospitals, the practice can review the content and do our best to support your needs.

Here are blank templates kindly provided by North Bristol Trust:

You can email completed hospital passports to us at birchwoodmedicalpractice@nhs.net. Please encrypt your email to make it secure if you can. We will put it on your GP record with an alert for our staff to read it. This email address is only for hospital passports and not general patient contact for health issues as it is not monitored daily.

Please also bring in any important guidelines, care plans or protocols that you may have (e.g. epilepsy protocols, eating and drinking guidelines, positive behaviour support plans etc).

Past, present, & future of learning disability nursing | LDT

General Information

Referrals for autism and other related diagnosis take time. Wait times can be more than 12 months depending on symptoms so it is important to be prepared for delays.

Please ask your GP about the wait time for a referral during your appointment.

Concerns about possible Attention Deficit Hyperactivity Disorder (ADHD) or autistic spectrum disorders (ASD) will usually be referred to Community Paediatrics if under 18 years. After that it will mean a referral to adult services.

Hospitals in Bristol have dedicated teams to support you when you attend for appointments or if you want to look around in case you may need an emergency appointment. A lot of autistic patients and those with learning disabilities find this helpful.

Bristol Royal Infirmary (BRI)

Link to their support page

Southmead Hospital and South Bristol Community Hospital

Link to their support page

 

Greener Practice

At Birchwood we recognise the impact of all areas of our work on the health of our planet, as well as on our patients. We are pleased to announce we will be signing up to up to the Green Impact For Health Toolkit when it is relaunched in early 2023, which will help us move our practice into being more environmentally friendly, reducing our carbon emissions and plastic waste, helping us to care better for both people and the planet at the same time.

The toolkit aims to help General Practices make better decisions in this climate and ecological emergency. The NHS is responsible for 4-5% of the UK’s carbon footprint.

The majority of General Practice’s carbon footprint comes from prescribing. The clinical actions that reduce our carbon footprint are aligned with our existing health priorities and evidence-based, person-centred practice. This BMJ article outlines Six steps to both greener and better primary care. We can significantly reduce our carbon footprint by supporting health and wellbeing (e.g. nature-based interventions, social prescribing, de-prescribing where appropriate and low-carbon prescribing). Person-centred medicine, which works in collaboration with patients on what matters to them, is likely to lead to improved patient empowerment and self-care. Greener practice can deliver win-win solutions for patients and the planet. To learn more, visit the BMJ’s page here.

What We’re Doing to Help

We are undertaking projects to improve the Practice’s sustainability.

Projects we have completed so far:

  • Introduced recycling scheme(s).
  • Switching to greener prescribing including changing inhalers.
  • Minimising the amount of paper letters we send, instead using phone calls, texts or emails.
  • Promoting patient and staff health and wellbeing as a Parkrun Practice and nature walks through Wellbeing for Health
  • Promoting and using Fairtrade products wherever possible for staff

Projects we’re working on:

  • Signing up to the Green impact for Health Toolkit in 2023 when it is relaunched
  • Looking at all the outdoor activities that patients can get involved with in the area – parks, community gardening groups, park runs, walking trails etc, and assisting patients in utilising them through our social prescribing team members
  • Calculating the carbon footprint of our organisation and then developing a detailed plan of how we can reach Net Zero.
  • We have 2 internal campaigns we are continually working on for reduction in energy wastage
    • Stop, Think – B4 Copy and Print
      • Staff will utilise other methods where possible to provide resource to patients or scan documents instead of printing
    • Hot and Light? Off for the Night
      • If something is giving off heat/light – it must be turned off for the night e.g. monitors, electric heaters, air conditioning, lighting

What you can do to Help

We’ve put together a list of a few things you can do to help the planet and our Greener Practice project. A lot of the information here, and more, can be found at Greener Practice – For Patients.

To Help our Project you can:

  • Discuss which inhaler you’re using with your GP, nurse or Pharmacist to see if a more environmentally friendly inhaler is suitable.
  • Recycle any used inhalers at your local pharmacy.
  • Make sure your chronic disease-control is as good as it can be- your GP can help you with this.
  • Talk to your GP about any medication you’re not using.
  • Keep yourself fit, active and healthy! There are excellent local resources here

 

To Help the Planet Some More, you can:

  • Switch your search engines to Ecosia (Ecosia – the search engine that plants trees) which plant trees when you use their search engine.
  • Try to reduce your meat intake- This helps your health and the planet’s health!
  • Use public transport, walk, or cycle to work whenever you can.
  • Work out your carbon footprint: WWF- Your Footprint

 

Urgent Prescription Request Policy

We experience a large volume of requests for prescriptions every day. In order to safely and efficiently carry this out we have a policy for issuing acute prescriptions. The full policy is detailed below the list of medication.

Medications other than the ones in this list will not be routinely issued on an urgent basis. Requests for routine prescription renewal require 5 working days for the script to be processed for collection. If you request prescriptions through a pharmacy or other 3rd party this may take longer as the service level agreement commences when the practice receives the prescription NOT when you make the request via a 3rd party.

URGENT PRESCRIPTION LIST

PLEASE ALSO NOTE THAT IF YOU ARE REQUESTING A MEDICATION THAT HAS NOT BEEN PRESCRIBED IN THE LAST 3 MONTHS YOU WILL NOT BE PROVIDED WITH AN URGENT PRESCRIPTION AND WILL BE ASKED TO MAKE A GP APPOINTMENT.

URGENT PRESCRIPTIONS REQUEST POLICY

Purpose

We receive a large volume of requests for prescriptions every day. In order to safely and efficiently undertake this function we have made a standard policy framework outlining the process and what drugs constitute and acute and urgent prescriptions. The management of urgent prescriptions support patients safely through less surgery interruptions and enabling the GPs to work uninterrupted.

Protocol

  • When urgent medication is requested practices must establish whether it is the fault of the practice and the script was not produced as requested or the patient has left the request too late.
  • If the practice establishes that this is not an error on the practices part, check against the provided list of medications classed by the Practice as urgent.
  • If the prescription is deemed to be urgent, explain to the patient that it will be ready by 6pm that day, if the request is deemed not to be urgent the patient will be informed the request will be ready within 5 working days and that this will have no detriment to their health.
  • There may be occasions where you will be asked to obtain an emergency supply from your preferred pharmacy who know you and will be able to accommodate the request in line with NICE Guidance
  • Patients who repeatedly request their prescriptions on an urgent basis will receive a letter warning them that they must comply with the Practice’s Policy or potentially face removal from the Practice.
  • Patients should be reminded that requests for routine prescriptions should be made well in advance to avoid medical lapses.
  • Patients who do not comply with the policy will on the first occasion receive a confirmation via text or letter reminding them of the process and on any subsequent occasion will receive a letter from the practice clearly stating the process and consequences of ignoring the policy.
  • In line with our standard prescription request policy no more than 2 month’s worth of medication will be provided unless it is under repeat dispensing or a contraceptive pill. This also aligns to and NHSE recommendations to reduce medication wastage and ensure patient safety.

Face Coverings Policy

Thank you for your patience and support during the pandemic.

Guidance on the wearing of face coverings changes regularly and when there is a change in local health issues, this may vary from National guidance as healthcare settings undertake risk assessments and determine differing local policies.

Our current guidance is as follows :

Patients

• Patients with respiratory symptoms who are required to attend for emergency treatment should wear a facemask/covering, if tolerated, or offered one on arrival.
• All other patients are not required to wear a facemask unless this is a personal preference

For the consideration of other more vulnerable users of the health centre, patients may choose to wear a facemask to support them.

Health & Care Staff:
• Health and care staff should continue to wear facemasks as part of personal protective equipment required for transmission-based precautions when working in COVID-19/respiratory care pathways, and when clinically caring for suspected/confirmed COVID-19 patients. This is likely to include settings where untriaged patients may present such as emergency departments or primary care, depending on local risk assessment. In all other clinical care areas, universal masking should be applied when there is known or suspected cluster transmission of SARS-CoV-2, eg during an outbreak, and/or if new SARS-CoV-2 VOC emerge.

• Health and care staff are in general not required to wear facemasks in nonclinical areas eg offices, social settings, unless this is their personal preference or there are specific issues raised by a risk assessment. This should also be considered in community settings.

 

 

Please refer to C1657_next-steps-on-infection-prevention-and-control-letter_010622.pdf (england.nhs.uk) for further detail as needed.

The Accessible Information Standard (AIS)

Accessible Information Standard

NHS England introduced the AIS to help clarify what is reasonable under the Equality Act. It aims to make sure people who have a disability, impairment or sensory loss receive information they can easily read or understand, and get support so they can communicate effectively with health and social care services. It covers patients, their parents and carers.

Since 2016, providers of any NHS funded care must, by law:

  1. Identify/ask people if they have any information or communication needs
  2. Find out how to meet their needs.
  3. Record those needs in a clear and consistent way.
  4. Flag their file or notes so it is clear that they have information or communication needs. Record how to meet those needs.
  5. Share people’s information and communication needs with other providers of NHS and adult social care. This is only when they have consent or permission to do so.
  6. Meet needs. Make sure people receive information they can access and understand. They should receive communication support if they need it.

All staff within the Practice will endeavour to ascertain whether patients have specific needs they require meeting in order for them to be fully involved in their care.

This will be done via the New Patient Registration Form and opportunistically during patient contact.

The information will be transferred to the Patient Record to ensure that their specific needs are identified. The patient’s record will be highlighted so it is clear there are information or communication needs and clearly explain what those needs are. This information will be shared with other NHS organisations if the practice has the consent to do so. The practice will make sure patients get information in an accessible way and communication support if they need it. Patients should be aware that this may not be instant and may take some time to organise depending what the request is.

The New Patient Registration Form has a section where patients can alert the practice to any specific needs they may have.

Specific needs include:

  • Sensory impairment, i.e. speech, hearing, sight
  • Physical disability
  • Mental disability
  • Religious or cultural needs
  • Translation/interpretation
  • Allergies and sensitivities
  • Has or is a carer
  • Access to premises
  • Assistance dog
  • Advocacy
  • Phobias

If you are not a new patient or if your needs have changed please do use our Patient Feedback page to tell us about your information or communication needs – or call the practice – so we can update them for you.

At Birchwood we use the Language Empire Group to provide interpreter services. They also provide British Sign Language (BSL) support for patients who wish to contact them. Please click this link for more information and be aware that BSL support can take longer to arrange.