Appointments

The way to see your doctor is by booking a routine appointment*. We have a named GP scheme and we encourage you to remain with your named GP so they can get to know you and give you continuity of care, advice and guidance.

*Please note:
The practice switchboard is staffed from Monday to Friday:
8AM –1PM and 2PM–6.30PM.

The phone lines are switched off between 1.00-2.00PM each weekday, however there is a recorded message giving a phone number if you need a doctor urgently.

GP Surgery Hours

The table below details the days each GP works at the practice.
Actual surgery hours vary.


Monday

8AM – 1PM
Dr Giles
Dr Taylor
Dr Kethon Mahmud

Tuesday

8AM – 1PM
Dr Haque
Dr Schober
Dr Taylor
Dr Cacciato

Wednesday

8AM – 1PM

Dr Haque
Dr Schober
Dr Cacciato
Dr Lewis

Thursday

8AM – 1PM
Dr Giles
Dr Taylor
Dr Mahmud

Friday

8AM – 1PM
Dr Haque
Dr Giles or Dr Schober
Dr Cacciato
Dr Lewis
Dr Helen Thomas

Non-urgent advice: Please note

The telephone switches to answering machine from 1PM – 2PM giving a telephone number for emergencies.


Monday

1PM – 6:30PM
Dr Giles
Dr Taylor
Dr Mahmud
Dr Lewis
Tuesday1PM – 6:30PMDr Haque
Dr Schober
Dr Taylor
Dr Cacciato

Wednesday

1PM – 6:30PM
Dr Haque
Dr Schober
Dr Cacciato
Dr Thomas
Dr Lewis

Thursday

1PM – 6:30PM
Dr Giles
Dr Taylor
Dr Mahmud

Friday

1PM – 6:30PM
Dr Haque
Dr Schober or Dr Giles
Dr Cacciato

Non-urgent advice: NHS 111

From Friday 6.30pm, over the weekend up to Monday 8.00am tel: NHS 111 or 999 for emergencies.

Book an appointment with a GP

To make an appointment please come into the practice or phone 0117 330 4223 or 0117 330 4225 between the hours of 8am-6.30pm on weekdays.

We have a helpful guide as to what is a routine appointment and what is clinically urgent for the day – PLEASE CLICK HERE

You can also use the e-Consult facility for admin or clinical issues. These are reviewed within 48 hours and an appointment is provided where appropriate. If your clinical need is assessed as urgent you will be contacted as soon as possible. This may be face to face or telephone. Please note that where your symptoms worsen you should always telephone us so we can reassess you. You can access e-Consult through this link which also has self care advice available https://birchwoodbristol.webgp.com/treatmentCategory/showAll.

You can also register patient online services for online booking of appointments.

Book an appointment with a Nurse/Healthcare Assistant

Following patient feedback we have extended our nurse led surgery opening hours.
Our Nurse Led Clinics are available from 7am daily.
To make an appointment please phone : 0117 330 4223 / 4225 8am-6.30pm weekdays.

Book an appointment on a Saturday or late evening

GP appointments are now available in your area during the evenings and at the weekend. To book an appointment, contact your practice.
(We have evening GP appointments on Tuesdays and have early morning GP appointments on Monday / Wednesday / Thursday as detailed in the schedule above.)
We are working together with other local practices to offer more appointments in the evenings and Saturdays. You would need to visit a different practice for these appointments but you may find this suits your needs. Speak to a member of the practice team to find out more.

Cancelling an appointment

If you cannot keep your appointment after you have been given one, please contact us as soon as possible so that we can assign the time to another patient. There are several ways to cancel an appointment:
 
– Fill in the form on the Cancel an Appointment page

– Send a CANCEL message from your text appointment reminder

– Phone 0117 330 4223 / 4225

– Visit the reception desk in person during our opening hours

– Pop a note through our letter box the day before your appointment at the latest

Cancellations received less than 2 working hours prior to an appointment will be recorded as a “Did Not Attend” and repeat “Did Not Attends” will impact on your ability to remain registered with the practice as we need to ensure all patients have access to appointments and they are not wasted due to non attendance or late cancellation by other patients.

How does the Practice ensure there are appointments available?

We have a specific way of managing appointments to try and help you get seen as soon as we can. During the pandemic, appointments are usually by telephone in the first instance and the GP will assess the need to see you face to face during the call. Our current appointments types are:

Same day appointments – For clinically urgent issues only. If you feel your need is urgent then please explain your symptoms to the receptionist who will send a message to our On-call GP who will provide a triage service.

 * 24hrs in Advance – If you call at 8am we have a varying number of appointments for the next day

*  48hrs in Advance – By making appointments available within 2 days we are trying to facilitate availability within a shorter period of time for those patients who feel there needs is not as urgent as a same day appointment.

* 4 and 6 Days in Advance – By making appointments available within 4 and 6 days we are trying to facilitate availability to fit with the convenience for a patient who does not have an urgent need.

* Bookable By GP Only – This enables the GP to plan follow ups with patients

* Face To Face Bookable By GP Only – these slots enable the GP to see you face to face after an initial telephone review.

e-Consult Appointments – These are provided when you have submitted an e-consult and have been assessed as needing an appointment. In most cases an appointment is provided but requests for sick/fit notes may or prescription queries may not require a GP appointment.


Urgent same day appointments are available by telephone so everyone has the same opportunity to book one.

Our receptionists do not make clinical decisions but they may ask you lots of questions so they can pass as much info to the GP as possible – sorry if it feels like an inquisition!

Appointments slots are 10 mins long so when we are running late this is because we are giving the best care we can and taking the time you need – not always 10 mins! Please be patient and bear with us.

We hope this helps you understand how we work and if you have been waiting for more than 20 mins in the practice please let the receptionist know just in case the computer system did not book you in correctly! Unfortunately, these things do happen and we are happy if you remind us you are waiting.

Why does the receptionist need to ask what’s wrong with me?

It’s not a case of the receptionists being nosy!

The reception staff are members of the practice team and it has been agreed that they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care,
  • from the most appropriate health professional,
  • at the most appropriate time.

Receptionists are asked to collect brief information from patients:

  1. To help doctors prioritise house visits and phone calls.
  2. To ensure that all patients receive the appropriate level of care.
  3. To ensure that all patients see the nurse or other health professional rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially.
  • The practice would take any breach of confidentiality very seriously and deal with accordingly.
  • You can ask to speak to a receptionist in private away from reception.
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected.

Thank you for your support