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Birchwood Medical Practice

Phone:0117 330 4223
Phone:0117 330 4225
Fax:0117 330 4301

Appointments


The way to see your doctor is by booking a routine appointment*. We have a named GP scheme and we encourage you to remain with your named GP so they can get to know you and give you continuity of care, advice and guidance.

 

*Please note:

 

The practice switchboard is staffed from Monday to Friday: 8.00am –1pm and 2pm–6.30pm. 

 

Between 1.00-2.00pm each weekday the phone lines are switched off however there is a recorded message giving a phone number if you need a doctor urgently.

 

 

GP Surgery Hours


The table below details the days each GP works at the practice.

Actual surgery hours vary.

 

Monday Tuesday Wednesday Thursday Friday
8.00am - 1.00pm

Dr Farey or Dr Lewis

Dr Youle

Dr Warner

Dr MacKeith

Dr Farey or Dr Lewis

Dr Haque

Dr Youle

Dr Farey

Dr Lewis

Dr Haque

Dr MacKeith

Dr Lewis or Dr Farey

Dr Youle

Dr Warner

 

Dr Lewis or Dr Farey

Dr Haque

Dr Warner

Dr MacKeith


1.00pm - 2.00pm

The telephone switches to answering machine for 1pm - 2pm giving a telephone number for emergencies

1.00pm - 6.30pm

 

Dr Farey or Dr Lewis

Dr Youle

Dr Warner

Dr MacKeith

 

Dr Farey or Dr Lewis

Dr Haque

Dr Youle

 

Dr Farey or Dr Lewis Baby Clinic

Dr Haque

Dr MacKeith

 

Dr Lewis or Dr Farey

Dr Youle

Dr Warner

Dr Lewis or Dr Farey

Dr Haque

Dr Warner

Dr MacKeith

From Friday 6.30pm, over the weekend up to Monday 8.00am tel: NHS 111 or 999 for emergencies

 

Dr Lewis and & Dr Farey work Mon-Weds or Weds-Fri each week and this is rotated to ensure accessibility and flexibility is offered for patients. It also ensures that a handover takes place on the Wednesday morning when they are both in.

 

 

Book an appointment with a GP

 

To make an appointment please phone 0117 330 4223 or 0117 330 4225 between the hours of 8am-6.30pm on weekdays.

 

 

Book an appointment with a Nurse/Healthcare Assistant

 

Following patient feedback we have extended our nurse led surgery opening hours.

 

Our Nurse Led Clinics are available from 7am daily.

 

To make an appointment please phone : 0117 330 4223 / 4225 8am-6.30pm weekdays

 

 

Book an appointment on a Saturday or late evening

We are working together with other local practices to offer more appointments in the , evenings and Saturdays . You would need to visit a different practice for these appointments but you may find this suits your needs. Speak to a member of the practice team to find out more.

 

Cancelling an appointment

 

If you cannot keep your appointment after you have been given one, please contact us as soon as possible so that we can assign the time to another patient. There are two ways to cancel an appointment:

 

- Phone 0117 330 4223 / 4225 or

- Fill in the form on the Cancel Appointment page

 

 

 

How does the Practice ensure there are appointments available?

 

We have a specific way of managing appointments to try and help you get seen as soon as we can?

 

 * Same day appointments - If you call at 8am we have a varying number of same day appointments daily

 

 * 24hrs in Advance - If you call at 8am we have a varying number of appointments for the next day

 

48hrs in Advance - By making appointments available within 2 days we are trying to faciliate availability within a shorter period of time for those patients who feel there needs is not as urgent as a same day appointment.

 

 * Urgent Appointments - If you feel your need is urgent then please explain your symptoms to the receptionist who will send a message to our On-call GP who will provide a triage service.

 

These appointments are only available by telephone so everyone has the same opportunity to book one.

 

Our receptionists do not make clinical decisions but they may ask you lots of questions so they can pass as much info to the GP as possible - sorry if it feels like an inquisition!

 

Appointments slots are 10 mins long so when we are running late this is because we are giving the best care we can and taking the time you need - not always 10 mins! Please be patient and bear with us.

 

We hope this helps you understand how we work and if you have been waiting for more than 20 mins please let the receptionist know just in case the computer system did not book you in correctly! Unfortunately, these things do happen and we are happy if you remind us you are waiting.

 


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